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Key word: Customer satisfaction
Companies where customer satisfaction is high achieve a sustained higher return.
Exceed the expectations of your customers by means of a perfect service commitment focused on the target group and in doing so learn to get to know your customers and their most secret desires even better than they know themselves.
With the appropriate combination of AD Focus Websolutions you can fulfil these desires better than others can and at the same time actively ensure the highest quality of personal support.
Because it is known that customers only stay loyal to those whom they feel give them the most support. See for yourself!
You would like to know more about your target group? You can do just that with a webQuest24 online questionnaire.
You can test webQuest24 free of charge for 10 days with up to 10 questions.
Simply register on the Contact page by selecting “trail questionnaire” as your contact reason.You immediately receive a brief questionnaire that is designed to getting to know you.
After you have submitted, you will receive an acknowledgement of receipt together with your login details for webQuest24 as well as a brief instruction for compiling your first webQuest24 online questionnaire.
We appreciate your interest and look forward to our getting acquainted.
Would you like to receive your trail version now? No problem! Just click here
Your AD Focus Team
„A new relationship“
The best thing about this is that the first positive action has already been taken by your new dialogue partner. He has chosen you.
Use this unique situation at the start of your relationship to react in such a way as best befits the expectations of your partner. For if not now, it goes without saying that the time will come when he will naturally expect you to thank him for having taken this step and to show a serious interest in the reasons for his behaviour and purchasing attitude.
The appropriate „web tools“ help you to handle the start of the dialogue in a straightforward and professional way.
AD Focus is happy to make its „Websolutions“ available to you at any time.
„Getting to know each other!“
We all have a different perception of ourselves – nothing could be more natural!
False assumptions with regard to the needs of your partner and false interpretations of given signals are the classic causes of misunderstandings in a relationship dialogue. The sad thing about it is that in most cases this only becomes apparent when the relationship crisis caused by these misunderstandings in the first place already exists.
It is fortunate for you as well as being a sign of an intact dialogue, if the whole matter can be discussed in an atmosphere of constructive criticism between the partners.
On the other hand, you may be unfortunate , should your partner react by severing the relationship because the need to get to know each other better has been ignored in your relationship over a long period of time.
It would be so easy for you, and, it goes without saying, for your dialogue partner, to keep yourself regularly and opportunely informed of his needs, so that you can act in his interests by taking his wishes and his ideas into consideration.
„Getting to know each other!“
With the AD Focus Websolutions you can put yourself in a position to continually gain an ever better and fresher knowledge of your customer and to detect at an early stage the first signs of any possible misunderstandings in your customer dialogue.
Use the simple and professional opportunities to have a permanent dialogue with your customers
It is good if you know from experience what the attitude of your counterpart is.
You are safe from nasty surprises, because you have long since dedicated yourself to the perception of the other party. The only problem with that is that the common spirit that is a key factor in the quality of a relationship is often lost as a result.
It is therefore better – and to the advantage of everyone involved – if you change your role within your relationship from that of the passive reactor to that of the active protagonist, in order from then on to surprise your partner again and again in a positive way with the appropriate measures and at the appropriate time, and to exceed his expectations.
In addition to your own clear objective, make it your priority to know the motives and motivations behind the behaviour of your dialogue partner.
Only if you know this can you be sure that your counterpart will be willing to be led by you wherever the shared journey may lead. And you create the trust that they must have to follow you on this journey.
AD Focus Websolutions offers you the opportunity to generate this know-how simply, in order to give your relationship management the right direction. Your customers should eventually have the opportunity to enjoy a better quality of support, because it is known that customers only stay loyal to those whom they feel give them the most support.
„Look after them, cultivate them!“
Established rituals are the cornerstones of a successful long-term relationship.
The repetition of familiar actions not only regularly determines mutual understanding, but is also a constantly fresh reminder of the quality of what has so far been achieved together.
At the same time, they also provide a significant indication and evidence of a continuous serious interest in each other when actions are constantly refreshed.
As well as fostering your customer relationships by means of the permanent improvement process of:
Survey – Analysis – Improvement - Monitoring
For a customer dialogue to be successful in the long-term, it needs these direction platforms in order to give the cultivated interaction space so that it can express itself accordingly.
With its integrated and harmonized modular Websolutions, AD Focus provides you with the complete service background, so that you can implement and put into practice your relationship management professionally and flexibly from the outset.
Use it consistently to assert your claim to implement your customer- or partner dialogue at the highest possible level of quality and to continue to perfect it.
Your achievement: Customer loyalty and at the same time customer commitment.